“ I took my car in for an oil change @ World Car Mazda in Nee Braunfels. They were very efficient and friendly. When my car was finished, they had run it through the car wash! ”

“ I have always been happy with the Service provided at World Car Mazda NB. This visit, however, was missing a car wash. Is it no longer available to Mazda customers? ”

“ My car had issues with the ABS module and the mechanics were able to fix it no problem along with my brake lines. Everyone involved was very helpful! ”

“ Went well. Basically got what we achieved and kayla was nice and courteous. Sent to financial department and after short wait they came to get us and sign papers. No pressure sales pitches. ”

“ Fantastic experience, this is our second vehicle from World Car here in New Braunfels and the sales reps are the best. ”

“ Helpful and efficient. I recommend this dealership ”

“ A very easy car buying experience! Alex Chavez was a very focused and purposeful sales agent, he helped me in the car buying process by suggesting that I shop for car insurance quotes, instead of accepting the frankly shocking offer from State Farm. ”

“ World car Mazda was a pleasure to work with. Ryan King was fast and courteous. The whole ordeal was well worth the time. ”

“ Good service and punctuality job ”

“ If you stop at World Car Mazda, ask for Angel! He is the BEST! I bought a used Genesis and had a great experience. ”

“ The girls at the service desk were great, the work done by the tech was great. Would definitely go back again. ”

“ Best price and warranty ”

“ Bailey was so helpful throughout my experience. It took about 5 days due to the part having to come from Dallas. Otherwise I was very happy and will being car back to them rather than drive into Austin! ”

“ The young lady was fabulous as always. Everything was done timely and well ecplained. WONDERFUL EXPERIENCE. My only complaint is that it is difficult to talk to the service department to make the appointment. I look forward to future visits. Thank you, Linda Hill ”

“ I had a very good car buying experience at World Car Mazda New Braunfels. Ryan King assisted me and I couldn’t be happier with my purchase. Thanks Ryan! ”

“ I HIGHLY recommend working with Gabby! Since I’m not local to New Braunfels, my mom went to the dealership a couple of days in a row to check out the car I wanted and Gabby answered all of our questions and concerns. When I went to the dealership myself and purchased the car, it was such a great experience due to Gabby’s professionalism and personable personality. It was the best car-buying experience I’ve ever had! ”

“ Amazing Service ”

“ I had a great car buying experience from start to finish. The process was smooth, stress-free, and much easier than I expected. A big thank you to Melissa O’Neal, who was incredibly helpful, patient, and knowledgeable. She took the time to answer all my questions and made sure I found the right vehicle without feeling pressured. Also, a shoutout to Jewels in finance for making the paperwork process quick and easy. He explained everything clearly and helped me feel confident in my decisions. Overall, I highly recommend this dealership for anyone looking for a hassle-free and positive car buying experience! ”

“ The staff was friendly. I really recommend working with Alex. He went over and beyond for my husband and I. I was able to leave with the car of my dreams. If you lookin for good service ask for Alex C! ”

“ Work was done correctly. Service advisor stayed in touch. Transmission issue. Thanks Mazda New Braunfels. Excellent customer service! ”

“ Good ”

“ Alexandra followed up with me was very helpful and polite ”

“ I worked with Ryan King and Don to buy a vehicle. It was pretty smooth and easy. Definitely check them out! ”

“ I want to leave a review that will be notified by the top of this World Car Mazda dealership because my lifelong dream since a kid in the 1970s to one day a Dodge Charger. I researched so long until the online listing of the 2022 Dodge Charger SXT came up. We set up an appointment to test drive and from the very start Ryan King welcomed me and my mother like a family member with a warm and exceptional customer service! Ryan's last King is appropriate because no one in my life has provided such superior care and attention. We are both disabled my mother and I and he was there every step! He was the main reason I purchased the car!!!! Dreams Do Come True!!! Kevin also was unbelievable! So helpful and patience for all my questions! They both Ryan and Kevin are diamond gems! Met Bobby the GM at end before driving away with my fully paid for Dodge Charger dream car! ”

“ Matthew Bridgewater did a fantastic job as the sales representative making sure we knew all of the ins and outs of the car. We had done some pre-work to know our model preference, but he also spent some time going through our needs to make sure it was the correct fit. The CX-50 Hybrid ended up checking every box, and we appreciated the diligence. So far, the car has been fun to drive and with the great gas mileage we needed. ”

“ Great place to have your car serviced. Great customer service. ”

“ Michael, my service manager, was very kind. Made me feel welcomed. I waited in the dealership and total time for service, tire rotation and inspection was about an hour and a half. Will be back the next time ”

“ Gabby was very professional and helpful!. General manager is a great leader! Thank you very much! ”

“ Great experience purchasing my daughter’s first car and Gabrielle made all the difference! ”

“ Their services are always on point. They never push me to do any services, only recommended which I have my fully trust on them. Everyone is friendly and professional. They even offer shuttle when the car is going to take longer than expected. I didn't even ask for it but they still went over and beyond with their customer services. I have been to other Mazda locations all over San Antonio to get my car check out, but this location is the best one so far. Highly recommend if you want good services and amazing treatment. ”

“ We had the best car buying experience here on Saturday 3/21/26! Our salesperson was Melissa O'Neal and she was excellent! We told her what we were looking for and she helped us find it. She gave us time to decide and when we were ready, she helped us through the process. She was very thorough and kind throughout! We got exactly what we wanted in the car and in the price. She took us over to finance to sign all the paperwork and there we met Kevin. The finance people that we've dealt with in the past were OK but Kevin...Kevin was awesome. He was kind as well, very funny and made the dreaded financial part of buying a car, a really pleasant experience! He explained things thoroughly and kept everything light and fun. We have purchased many cars in the past and have never left a dealership feeling as happy and pleased as we did here. Thank you to Melissa and Frank, I mean Kevin😆😆!!! We appreciate you so much! Highly recommend!!! ”

“ Welcoming lifestyle , secure the day for relaxing moment while enjoying the view of the interstate ”

“ Very well pleased. Even washed my dirty car. Saved me $50.00. Receptionist very professional. I walked in with a cane and she even walked me to my car when car was ready. ”

“ Jennifer was very sweet and the process of my maintenance went by smoothly and fast! ”

“ My only problem was with trying to schedule an appointment!! Finally was able to schedule a call back because no one ever answered their phone. I was able to schedule an appointment after 2 days only because of my persistence. Never did get a call back from anyone at Madza. ( ridiculous that it two days to schedule an appointment. Maintenance service was excellent as was the service agent at front door. Bottom line. Answer a wringing phone ”

“ My experience with the service department was great overall. My service advisor, Jennifer B, was attentive and very kind, and she was a big help when it came to the diagnostics for my car. I had several questions for the technician, and she relayed them to him so he could answer them, which I really appreciated. I would definitely recommend coming here for car service. I gave 4 stars only because it was a little difficult to schedule an appointment by phone. ”

“ Absolutely worst car buying experience I’ve ever had. To start off with the Mazda building had no ac and we ended up sitting there for almost 3 hours. We came to look at a specific car that they had on the lot, we liked it and ended up wanting to talk about the paperwork and financing options. After about an hour or so of waiting we decided we wanted to wait before going through with the deal so we could think about the car and explore other options. Our salesman was nice, he pulled someone aside who talked to us and told us that we could still go through with the paper work and that the financial guy would talk more in depth about the car once they ran our credit. So we said ok and then proceeded to wait another hour or so in the building with no ac when we were told it would only take 20 minutes. They finally moved us to the Kia building (which had somewhat of an ac thank god) and we proceeded to wait for the finance guy to come talk to us. If you do wind up coming here avoid don Keoviva at all costs. Most unprofessional man I have ever met. He came up to us had us sign the papers and then asked who was going to be paying the deposit. We paid the deposit thinking he would talk to us about interest rates and monthly payments afterwards. Boy was I wrong, he took our deposit and then said we could pick up the car the following Saturday (we chose that date). Before we left he told us we needed proof of residency and that he would email or call us with the monthly payment and interest rates. Where we live doesn’t have a physical address so we asked how should we go about showing that. He told us we could change a bank statement and it would work. I emailed him a bank statement a few days later and he said it would not work since it had not been mailed to us. So I had asked him if a notarized letter from the person we rent from would work. He avoided answering that question at all costs and never actually replied if that would work so I asked if a paper copy of my id would work since I had just changed my address to the address we live at (it wasn’t sent to our physical address) and he told me no if it does not have my photo on it (I renewed online so it did not provide a photo). So after several back and forth attempts at proving we live at that address he finally told us that if we changed our address on our insurance it should work. So we did that and then had to call him about the interest rates because he never told us and it was at 14.88 percent. Which we were not ok with. So we decided to back out of the car completely. Don asked us to email him with our P.O. Box so the deposit could be sent back to us since our living address doesn’t receive mail. I had emailed multiple times asking when we should receive the deposit back and he never responded. It took them over a month to get our deposit mailed and Don put the address that doesn’t receive mail on the check so then we had to have it re sent out so we could actually get it back. Overall a horrible experience and Don was the worst to deal with. I do not recommend this dealer to anyone. ”

“ Not pleased with my experience this morning. Placed an appointment ahead of time regarding my issue, drove from San Marcos to get my A/C diagnosed/serviced. Show up to the appointment to be informed it’s “2-3 business days” for a diagnostic alone, much less actual repair. When asked how much to simply top off the freon since I had already driven 40 minutes to get there, that came out to a whopping $225 for the hour of labor. No shuttles, no communication, nothing. Absolute waste of time. Ended up walking into another local auto shop (shoutout Sparky’s) and they had the issue diagnosed AND fixed within a couple hours with great service throughout. Definitely will not be returning my Mazda anytime soon to this dealership ”

“ Went from 5 star at purchase to 1 star all due to me trying to get ahold of someone there, leaving numerous voicemail. Its absurd, got an email I wanted clarification on about protecting my warranty and cant get ahold of them. Seems suspicious at best... ”